Shipping policy
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has been shipped.
While we make all our efforts for expediting the delivery of all orders considering the priority of our customers, we may face potential delays due to a high volume of orders, postal service problems, Covid 19 or any other force majeure that are outside of our control.
Domestic Shipping Rates and Estimates
We are happy to inform that we are offering a free shipping currently to all our customers.
Shipping: Expected duration is 15 days onwards, varies subject to COVID 19 impact in respective countries of dispatch and arrival.
Local delivery
We are happy to inform that we are offering a free shipping currently to all our customers.
Shipping: Expected duration is 15 days onwards, varies subject to COVID 19 impact in respective countries of dispatch and arrival.
In-store pickup
Currently not applicable and will be updated in due course.
International Shipping
We offer international shipping to the following countries:
At this time, we do not ship to following countries.
Rest of the countries not listed in above list.
We are happy to inform that we are offering a free shipping currently to all our customers.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Emerald International is not responsible for these charges if they are applied and are your responsibility as the customer.
Shipping: Expected duration is 15 days onwards, varies subject to COVID 19 impact in respective countries of dispatch and arrival.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at sales@emeraldinternation.com with your name and order number, and we will look into it for you.
Shipping to P.O. boxes
Some carriers have limitations around shipping to P.O. Boxes. If one of your carriers falls into this group, we shall look up their policy and communicate it to you.
Refunds, returns, and exchanges
Link to our full return policy page is https://emeraldinternation.com/policies/refund-policy
We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the delivery and return.
In the event that your order arrives damaged in any way, please email us as soon as possible at sales@emeraldinternation.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at sales@emeraldinternation.com.